Privacy Policy

Odin is a Scale product. Odin is operated by Scale, a Ventureship company (“Scale”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, share and protect personal information when you visit our websites, create an Odin account, use the Odin cloud workspace or use the Odin desktop app (together, the “Service”).

For most personal information described here, Scale acts as the controller. Where an organization provides Odin to its people, that organization may be the controller of the content its members create, and we process it on the organization's behalf under our Data Processing Addendum.

We collect only what we need to provide and improve the Service:

• Account information: your name, email address, password (stored in protected form), plan and account preferences.
• Workspace content: the messages you send to Odin and its specialists, the files and instructions you provide, the memories you allow Odin to keep, briefings, swarm settings, portfolios and the records you create.
• Desktop task information: the tasks you start in the desktop app, including the goal you describe, the mode you choose, the steps Odin takes, a summary of the result and, while a task runs, the screen data described in the next section.
• Device information: the name, operating system and app version of each computer you connect, and the approval that links it to your account.
• Billing information: your plan, usage, invoices and payment status. Payment card details are handled by our payment partner and are not stored on our servers.
• Usage and technical information: log data such as IP address, browser type, pages visited, timestamps and error reports, which help us keep the Service secure and reliable.
• Communications: messages you send through our contact forms, newsletter sign-ups and support conversations.

The Odin desktop agent works by looking at your screen. We have designed it so that you decide when that happens:

• Captured only when you start a task. The desktop app captures images of your screen only after you start a task, and only while that task is running.
• Used to perform the task. Screen captures are used to understand what is on your screen and decide the next step of the task you asked for. They are not used to build advertising profiles and are never sold.
• Not captured when paused or switched off. The app does not send screen captures while a task is paused, between steps in Guide mode while it waits for you, or when you have turned screen access off.
• You stay in control. You can stop any task instantly with the Stop button or the stop shortcut, turn screen access off at any time, revoke the app's permissions in your operating system and disconnect any computer from your account.
• Sensitive steps wait for you. Odin is designed to pause and ask you before entering passwords, completing payments or confirming other sensitive actions.

A record of each task, such as the goal, the steps taken and a summary, is kept in your workspace so you can review it. We keep screen captures only for as long as needed to perform the task, operate and secure the Service, and meet legal obligations. Please avoid starting a task while confidential information that is unrelated to the task is visible on screen.

We use personal information to:

• provide the Service, including performing the tasks you request, running swarms, keeping memory and preparing briefings;
• create and manage your account, connect your devices and authenticate you;
• process billing, calculate usage and send invoices;
• keep the Service safe, prevent fraud and abuse, and enforce our Acceptable Use Policy;
• respond to your questions and provide support;
• send service messages and, where you have agreed, newsletters and product news (you can unsubscribe at any time);
• understand how the Service is used so we can improve it, using aggregated or de-identified information wherever practical; and
• comply with legal obligations.

Where data protection laws such as the GDPR or UK GDPR apply, we rely on: performance of our contract with you (to provide the Service); our legitimate interests (to secure, support and improve the Service, in ways that do not override your rights); your consent (for example, newsletters, optional cookies and granting screen access in the desktop app, which you can withdraw at any time); and compliance with legal obligations.

We do not sell your personal information. We share it only as follows:

• Service providers who help us host, secure, operate, bill for and support the Service, under contracts that require them to protect it and use it only on our instructions.
• Your organization, if you use Odin through an organization account. Administrators may be able to see account and usage information for their organization.
• People you choose, such as teammates you invite into a workspace.
• Legal and safety reasons, when required by law or to protect the rights, property or safety of our members, the public or Scale.
• Business changes, such as a merger, acquisition or sale of assets, in which case this policy will continue to protect your information.

We and our service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

We keep personal information for as long as your account is active and as needed to provide the Service. When you delete content or close your account, we delete or de-identify the related information within a reasonable period, unless we need to keep some of it to resolve disputes, prevent abuse, enforce our agreements or comply with the law, such as billing records.

We protect information with administrative, technical and physical safeguards appropriate to its sensitivity, including encryption in transit, access controls, device approval and monitoring. No system is perfectly secure, so we also encourage you to use a strong password, keep your devices up to date and disconnect computers you no longer use. Learn more on our Security page.

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy;
• correct inaccurate information;
• delete your information or your account;
• object to or restrict certain processing, and withdraw consent where we rely on it;
• receive your information in a portable format; and
• lodge a complaint with your local data protection authority.

Residents of California and other US states with privacy laws have similar rights, including the right to know and delete, and the right not to be discriminated against for exercising them. We do not sell or share personal information for cross-context behavioral advertising. You can manage memory in your workspace, unsubscribe from emails using the link in each message, and make any other request through our contact page.

The Service is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us and we will delete it.

We use cookies and similar technologies to keep you signed in, remember preferences and understand how our websites are used. See our Cookie Policy for details and choices.

We may update this policy from time to time. If we make material changes, we will let you know through the Service or by email before they take effect. The “Last updated” date above shows when it last changed.

Questions or requests about privacy? Reach Scale, a Ventureship company, through our contact page and choose the most relevant topic. We respond to every request.