Reliable service, reliably handled.
Utilities run on customer information systems, work management, GIS and regulatory spreadsheets. Odin handles the repetitive steps across them on screen, so crews stay in the field and agents stay with customers.
- Works in your existing software
- Act or Guide
- You stay in control
Reconcile this month's invoices against the bank export and flag anything unmatched
- Opened the bank export
- Matched 212 lines to invoices
- Flagged 3 items for your review
The everyday grind
Where utilities teams lose their hours.
Service orders need many screens
Start, stop and transfer requests touch billing, metering and scheduling systems.
Outage communications are rushed
Updates must reach customers, regulators and crews at once.
Regulatory reports take weeks
Data comes from many systems and must be assembled precisely.
Field scheduling shifts constantly
Weather and emergencies reshuffle the day.
How Odin helps on screen
Press a key. Odin takes it from there.
Examples of what members ask Odin to do in the tools this industry already relies on.
Act mode
Odin does it
- “Process start, stop and transfer requests in the customer information system and schedule any required meter visits.”
- “Create work orders in Maximo from inspection findings and attach photos and GIS references.”
- “Assemble the monthly reliability data from your reports into the regulator's template for analyst review.”
Guide mode
Odin shows you
- “Walk a new contact-center agent through a payment arrangement in the billing system.”
- “Show a planner how to locate an asset in ArcGIS and open its history.”
- “Guide a supervisor through approving crew timesheets.”
Works on screen in tools such as
- SAP IS-U
- Oracle Utilities
- Esri ArcGIS
- Maximo
- Salesforce
- ServiceNow
- Excel
- SharePoint
- Power BI
- Microsoft Teams
Product names are trademarks of their respective owners and are shown only to illustrate the kinds of software Odin can operate on screen. No affiliation or endorsement is implied.
Workflows
Ready-to-run workflows for your team.
- Workflow
Service order processing
Customer moves and changes completed consistently.
- Workflow
Work order creation
Inspection findings turned into ready-to-schedule work.
- Workflow
Outage updates
Drafted messages for each audience, ready to approve.
- Workflow
Regulatory reporting
Data assembled into required templates.
- Workflow
Asset records
Keep asset details aligned between systems.
- Workflow
Collections outreach
Payment reminders and arrangements prepared to policy.
Swarms and portfolios
Planning insight on every cycle.
Swarms review inspection backlogs, customer feedback and program performance and brief leaders on what needs attention. Service companies can build a portfolio of utility contractors or service providers in the same region without territory limits.
- Backlog and program insights
- Customer sentiment summaries
- Regional service-provider portfolios
Territory
One region
Category
Same type
Assets
Unlimited
Specialists
Experts in utilities, on call.
Bring any of these specialists into your Odin workspace. They share your context, so you never start from scratch.
Customer operations lead
Improves contact-center scripts and processes.
Asset management analyst
Prioritizes maintenance by risk and condition.
Regulatory affairs writer
Drafts filings and responses for expert review.
Field operations planner
Balances crews, skills and priorities.
Communications manager
Writes clear outage and program updates.
Security and compliance
Respecting the rules of your industry.
Operational technology and grid control systems should stay under direct operator control; Odin is for business and customer systems.
Odin uses each employee's own access and respects your role-based controls.
Customer account data remains in your systems of record.
Regulatory filings should be reviewed and submitted by authorized staff.
Always, in every industry
- Odin sees the screen only when a member starts a task
- A Stop button and stop shortcut that halt Odin instantly
- Passwords, payments and confirmations wait for a person
- Actions limited to the member’s own access
These notes are general guidance, not legal or compliance advice. Your organization remains responsible for meeting its own obligations.
Read about Odin security →What changes
The difference teams notice first.
Faster service orders
Customers moved and connected without delay.
Clearer communications
Consistent updates reach everyone who needs them.
Lighter reporting load
Analysts review instead of assemble.
More time in the field
Crews and supervisors spend less time on screens.
Utilities FAQ
Questions we hear often.
Can Odin operate control systems?
No. Keep operational technology under direct operator control. Odin helps with business systems, customer service and paperwork.
Does Odin work with GIS and work management tools?
Yes. Odin works on screen in any application your team can open, within each person's permissions.
Who submits regulatory filings?
Your authorized staff. Odin prepares and organizes the data for their review.
How much does it cost to start?
Odin is free to start with a generous free tier. Paid plans add capacity and support, and you only pay for extra usage beyond your plan.
Explore more industries
Odin for Utilities
Hand off the busywork. Keep the craft.
Download Odin, open the software you use every day, press your shortcut and watch the first task get done.